Find out everything you need to know about our facilities before your visit to the National Railway Museum.
General information
The National Railway Museum is committed to being open and accessible for everyone. On this page you can find out about accessible facilities and resources across the site.
If you have any specific access requirements or would like to request additional information to support your visit, please call us on 033 0058 0058. Lines are open 09.00–17.00 every day.
Museum staff will be happy to help if you need assistance during your visit.
Bag storage
A limited number of lockers are available at the entrance to Station Hall for use during your visit to the museum.
SMALL LOCKERS
Dimensions: 45cm wide, 45cm deep, 58cm tall.
Cost: £3 (non-refundable).
Please note these lockers only take one £2 coin and one £1 coin.
LARGE LOCKERS
Dimensions: 95cm deep, 45cm wide, 100cm tall (ideal for suitcases).
Cost: £4 (non-refundable).
Please note these lockers require two £2 coins to operate.
If you need change, our staff at the nearby reception desks will be happy to help.
Accessible parking
Accessible parking for blue badge holders is available free of charge outside our main entrance (nearest the railway station).
Find out more about getting here and parking.
If these bays are full additional parking is available free of charge in the visitor car park. Please bring your blue badge with you into museum welcome desk.
Quiet times and pre-visit information
Our quietest times are weekdays, during term time—see full opening times and dates.
Ear defenders are available to borrow from the welcome desk, which are the first point of entry as you enter the Museum.
For detailed information about accessibility before you visit, please see our AccessAble pages for Great Hall and Station Hall.
Hidden Disabilities
We welcome and support visitors who choose to wear a Sunflower item as part of the Hidden Disabilities Sunflower scheme. Please note that we do not provide Sunflower items.
Find out more about the scheme on the Hidden Disabilities website.
Getting around the museum
Borrow a wheelchair
Wheelchairs are available free of charge at the entrance. We have both ‘big wheel’ user-operable wheelchairs and small-wheeled push chairs. If you require a wheelchair we will ask you to leave a form of identification with us which we will return to you at the end of your visit.
All areas of the museum have step-free access by lifts or ramps. Station Hall has some level changes which are connected by ramps.
Toilets, baby changings and accessible changing
Toilets are located in Station Hall, Great Hall, the Works balcony and the entrance by our car park.
Baby changing facilities are available—find out more about visiting with babies and small children.
Limited accessible changing facilities are available. If possible, please contact us in advance to arrange access or, alternatively, please speak to a member of staff on the day.
The nearest Changing Places facility is at York Station. As part of our future developments at the National Railway Museum we will be adding a Changing Places toilet.
Access to locomotive cabs
Limited cab access is available to visitors on the Pullman and Post Office carriages in Station Hall.
Guide and assistance animals
Working guide and assistance animals are welcome at the museum.
They should be appropriately trained, supervised and kept with you at all times, ideally on a leash. Where possible, dog owners should bring their Assistance Dogs UK (ADUK) identification book and animals should wear the appropriate tabards or harness, but this is not a requirement for entry.
If you plan to visit with an assistance animal other than an assistance dog, please get in touch to discuss your request with us.
Accessible resources
A fixed hearing loop is available at the welcome desk at the entrance.
Large-print and braille versions of our map are available from the reception desk at the entrance.
