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We can’t wait to welcome you back to our museum. We’ve been working hard to provide safe, clean spaces for you to enjoy the museums you know and love.

Some things about your visit will be different to before and we are asking visitors to help keep our museums safe by following a few guidelines. To manage visitor numbers we are introducing free, timed and guided routes around the museum to ensure you have a relaxed visit and can maintain social distancing.

We have introduced an online booking system for museum entry ticketsPlease book your tickets online in advance. Tickets are available up to three weeks in advance. When booking you’ll be able to add extras such as food or a Mallard Experience ticket. You won’t be able to get in without a ticket.

We've created an FAQ section to help answer any questions you have about tickets, safety, facilities and more. If you need more information, though, please contact us and we’ll do our best to help.

We look forward to seeing you soon.

Opening dates and times

We are reopening gradually, with reduced hours.

What's open?

The museum is partially open in weeks 1 and 2, with more of the museum available from week 3. The activities and spaces which are open may be subject to change. All of the latest information will be available here for you to check before booking.

View a map of what's available at the museum in weeks 1 and 2.

Book tickets

Follow this link to book your tickets easily online. Tickets are available up to three weeks in advance.

Food and drink

Museum shop

Browse our extensive range of railway gifts, memorabilia, models and more at our shops—located by the main entrance—or explore our online selection. 

Other useful information

Covid-19 industry standard

In partnership with The National Tourist Organisations of Great Britain and Northern Ireland, we have followed government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and aid social/physical distancing.

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